The Injury page displays information about a patient’s injury, including mandated claim information and associated contacts such as adjustors, attorneys, PTP, and more.
For instructions on adding a new Injury, see the Help Article: Add Injury.
You can manage injury information with these functions:
C. View Claims Administrator Information
How to Navigate to the Injury Page
Step 1. Type the patient’s name into the search bar, then click the patient’s name
If the patient has a listed injury, clicking the patient’s name navigates you to the Injury page.
A. To edit Injury information, click the ‘Pencil’ icon
Update, add, or change injury information at any time. For more information, see the Help Article: Edit / View Injury.
B. To delete an Injury, click the ‘Trashcan’ icon
For more information, see the Help Article: Delete Injury. Note: You can only delete an Injury if the Injury has no associated Bills or RFAs.
C. To view claims administrator information, click the Claims Administrator Name
Clicking the name opens a Claims Administrator Profile. This profile displays:
- Detailed Claims Administrator information
- Bill review companies associated with the claims administrator and their contact information
- Authorization information
- Mailing address for the claims administrator
- Claim number patterns for the claims administrator
- More!
D. To download a Facesheet, click ‘Facesheet’
The Facesheet opens in a new browser tab as a downloadable PDF containing Patient, Injury, and Contact information.
E. To add a new Bill for the Injury, click ‘Add Bill’
The Add Bill button is available in the Bill Count breadcrumb or on the right side of the Injury Page. For more information, see the Help Article: Add Bill.
F. To view existing Bills for the Injury, click the ‘Bill Count’ breadcrumb
The ‘Bill Count’ breadcrumb navigates to a list of all bills associated with the injury. New bills can also be added from the Bill List. For more information, see the Help Article: Bill List Explained.
G. For California clients, to create a new Request for Authorization (RFA), click ‘Add RFA’
Create and track RFAs for each Injury. For more information, see the Help Article: Add / Send RFA.
Note: This feature is only available for non-federal California Injuries.
H. To view existing RFAs for the Injury, click the ‘RFA Count’ breadcrumb
The ‘RFA Count’ breadcrumb navigates to a list of all bills associated with the injury. New RFAs can also be added from the RFA List.
I. To add diagnosis codes to the Injury, click ‘Add ICD-10 Code’
Diagnosis codes added to the Injury appear on all future Bills and RFAs.
J. To add Injury Contact information, click ‘Add’ next to ‘Contacts’
daisyBill organizes Injury Contacts by their role. For more information, see the Help Article: Add / Edit / Delete Injury Contacts.
K. To add an Injury Note, click ‘Add’ next to Notes
Use Injury Notes to retain important information about the Injury. For more information, see the Help Article: Add / View Injury Notes.
Injury Notes can appear on all Bill Histories for all Bills (including future Bills) associated with the Injury.
L. To upload documents to an Injury, click ‘Add’ next to Documents
Store Injury Documents, such as Settlement Hearing Notifications or Declarations of Readiness, for organized, easy access. For more information, see the Help Article: Add / Edit / Delete Injury Documents.
M. To view Injury History, click ‘History’
The History displays the complete history of the patient’s Injury, including edits.
You’re all set!