To correct an erroneously posted payment, click the Void icon on the Bill Page.
Voiding an EOR:
- Removes any Allowed amounts associated with the payment.
- If a single check payment reimburses multiple bills, voiding a posted bill payment voids all posted payments for all bills associated with that check.
- If appropriate, the Bill Status changes and new tasks populate. For more information, see the Help Topics: Bill Status and Bill Tasks.
Step 1. In ‘Explanations of Review - EOR’, click the ‘X’ icon to Void a Payment
Only Organization Admins can Void payments.
For bills with multiple Payments, be sure and choose the appropriate EOR to Void.
Step 2. Complete the ‘Void Reason’, then click ‘Void’
The Void Reason is recorded in the Bill History.
If you’d like to save your Void Reason to your Payment Void Reason Library for future use, toggle the ‘Add to Bill Payment Void Reason’ box and provide a description of the reason.
If you already have a saved Payment Void Reason that you’d like to use, select it from the dropdown menu.
A warning appears if a single check payment reimburses multiple bills -- it alerts you that voiding the selected Payment will void payments on all bills associated with the check.
That should do the trick!