When an RFA fax fails to send, DaisyBill assigns a Fax Failed task to the designated user and, sends an email to the designated user.
Step 1. Click ‘View Fax Failure’ button on Fax Failed Task
Step 2. Review the fax recipient’s information to ensure everything is correct
This displays the Fax Receipt details on the RFA History, including the Fax Number, Number of Pages, and date and time submitted.
Step 3. Click the ‘Send’ button
Step 4. Select your RFA recipient
Step 5. Review the fax number used
The number most recently used will appear in the Fax Number box. Ensure there are no mistakes or errant numbers.
Step 6. Click ‘Fax RFA’
If your fax continues to fail, contact the adjuster and request a different fax number.
You’re good to go!