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Apply Write Off Reasons
When marking a bill as Done, Write Off Reasons maintains billing integrity by standardizing the write-off reasons used by billing staff.
For help creating Write Off Reasons in Manage Billing Providers, see the Help Article: Write Off Reasons.
Step 1. Click the black arrow next to ‘Done’
Step 2. Select ‘Mark Done and Report Reason’
Step 3. Select a ‘Custom Phrase’ and click ‘Write Off’
Edit the selected write-off phrase if necessary.
Back to beautiful billing!