Failed RFA Submissions

If at first you don’t succeed, try again (but don’t make the same mistake twice!).  If you receive an email indicating your RFA fax failed to send, follow these simple steps.

Step 1. From the RFA, click the ‘View Fax Failure’ button

Step 2. View the fax submission, highlighted in blue, to determine the fax number to which the RFA was sent

Step 3. Click the ‘RFA’ tab to return to RFA

Step 4. Click ‘Send’ to resubmit the RFA

Step 5. Verify or update the destination before sending the fax

Step 6. Click ‘Fax RFA’ to resubmit the fax

It’s that easy!