Failed RFA Submissions
If at first you don’t succeed, try again (but don’t make the same mistake twice!). If you receive an email indicating your RFA fax failed to send, follow these simple steps.
Step 1. From the RFA, click the ‘View Fax Failure’ button
Step 2. View the fax submission, highlighted in blue, to determine the fax number to which the RFA was sent
Step 3. Click the ‘RFA’ tab to return to RFA
Step 4. Click ‘Send’ to resubmit the RFA
Step 5. Verify or update the destination before sending the fax
Step 6. Click ‘Fax RFA’ to resubmit the fax
It’s that easy!