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RFA Page Explained
Requests for Authorization (RFAs) are listed on the patient’s Injury page. Use the RFA page to track the RFAs for an injury.
The RFA page lets you view and find information this way:
Step 1. From ‘Requests for Authorization’, select an RFA to view
A. RFA Number and Status
If referencing an RFA in the Help Center, providing the RFA number allows for quick and efficient look-up. RFA Status displays the current state of the RFA.
B. To view RFA History, click ‘RFA History’
The RFA History provides submission and forwarding information including fax transmission receipts. In addition, Comments can be added to the RFA History by clicking ‘Add Comment’. For more information, see the Help Article: RFA History Explained.
C. To edit an RFA, click ‘Edit Request for Authorization’
D. To copy an RFA, click ‘Copy RFA’
This creates an exact duplicate RFA that can be edited prior to submission.
E. To delete an RFA, click ‘Delete’
An RFA may not be deleted after submission.
F. To view a Claims Administrator Profile, click ‘Claims Administrator Profile’
G. To view Requested Treatment, see ‘Requested Treatment’ section
Requested Treatment provides a summary of treatment on the RFA.
H. To view Supporting Documents, see ‘Supporting Documents’ section
- Click Add to upload additional Supporting Document(s)
- Click the ‘Eye’ icon to view document
- Click the ‘Trashcan’ icon to delete document
I. To view RFA Decisions, see ‘View Decisions’ section
- Click the ‘Pencil’ icon to edit
- Click the ‘Trashcan’ icon to delete
J. To upload an RFA decision, click ‘Upload Decision’
Upload Decision changes the RFA Status to the Decision Type selected.
K. To preview an RFA, click ‘Preview RFA’ link
Note: The submitted RFA does not have the DaisyBill watermark; the watermark only appears in Preview RFA
L. To resubmit an RFA, click ‘Resubmit RFA’
All the RFA information you need in one place!