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Task: EOR Missing

When a bill with Accepted status has a No Response task, clicking the ‘In Process’ button generates an EOR Missing task.

This means the the claims administrator reported processing the bill, but the EOR is missing.

It’s an easy fix -- all you have to do is post a manual reimbursement.

Step 1. From the Bill Page, scroll to ‘Payments’, then click ‘Post’

Step 2. Fill in the required information, then click ‘Create Manual Posting’

Problem solved!

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