Pharmacy Billing - NCPDP
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NCPDP Bill Write off Reasons

Last update
February 21, 2024

Use Bill Write Off Reasons to track and report on write offs for all your Bills. For more information on applying Bill Write Off Reasons, see the Help Article: Apply Write Off Reasons.

Step 1. On the navigation bar, click ‘Settings’, then click the name of the Billing Provider you want to view or edit

This will navigate directly to Billing Settings - Required for that Billing Provider.

Step 2. Click the ‘Custom Settings’ tab

Step 3. Click the ‘Bill Write Off Reasons’ card

Step 4. To add a new ‘Bill Write Off Reason,’ click the ‘Add Bill Write Off Reason’ button

Step 5. Enter the ‘Description’ and ‘Text’ for the ‘Bill Write Off Reason,’ then click the ‘Add’ button

Create an easily identifiable Description of the Bill Write Off Reason.  A good Description makes clear when the Bill Write Off Reason should be used.  

In the Text field, enter the language you want to appear on your Bill History when the Bill Write Off Reason is used.  

Step 6. To edit a ‘Bill Write Off Reason,’ click the ‘Edit’ icon

To deactivate a reason, toggle the ‘Active’ button

Step 7. To delete a ‘Bill Write Off Reason,’ click the ‘Trash can’ icon


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