Task: No Response - IBR

When a reimbursement is not posted to the Independent Bill Review submission within 45 days, DaisyBill automatically assigns a No Response - IBR task to the designated user.

Note: The No Response - IBR task is specific to California workers’ compensation bills.

For more information about Independent Bill Review, see the DWC’s website: https://www.dir.ca.gov/dwc/IBR.htm.

To complete this task, contact Maximus Federal Services to determine payment status.

Here’s how it’s done.

Step 1. Contact Maximus for IBR processing status

  • Toll free: 1-855-865-8873
  • Fax: (916) 605-4280
  • Email: IBRhelp@maximus.com

Step 2. To record payment status, click ‘Report Status’

2a. If the bill is processed, select ‘Bill Processed’ and enter call details

Select this option if Maximus indicated the IBR was processed and the Final Determination Letter was sent.  This completes the No Response task and generates an EOR Missing task to remind the appropriate user to locate and post the EOR.

2b. If the bill is not on file, select ‘Bill Not On File’

Select this option if Maximus indicated the IBR was not received. This completes the No Response task.    

The IBR Submission Packet PDF generated by DaisyBill is available from the Bill History page if you need to mail the IBR again.

2c. If the bill is on file but pending finalization, select ‘Bill In Process’

Select this option if Maximus acknowledged receipt of the IBR, but no Final Determination has been issued to date.  This completes the No Response task.  

If a reimbursement is not posted within 15 days, a new No Response task automatically generates and is assigned to the designated user.

2d. If voicemail was left, select ‘Left Message Requesting Status’

Select this option if a phone call was made but bill status was not obtained.  Selecting Left Message Requesting Status does not complete the No Response task but it does allow the user to set a follow-up date for the task.

Use the Update No Response Task Due Date field to select a new due date for the task as a reminder to follow-up.  

You’re on your way to getting this bill resolved!

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