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Task: Rejected Bill
When a claims administrator rejects a Bill, DaisyBill assigns a Rejected Bill task to the designated user.
Rejected Bills occur when the claims administrator cannot match the submitted Bill to a claim on file. When this occurs contact the claims administrator to verify the claim information.
Step 1. From the Bill History, click on the ‘double arrow’ icon indicating “The claims administrator rejected the submission”
The claims administrator provides a rejection reason. Notes from DaisyBill may also shed light on the problem.
Step 2. From the Injury Page, click ‘Claims Administrator Profile’, view their phone number, and call the claims administrator
Step 3. Verify patient and injury information with the claims administrator
Verify the following six pieces of information from the Bill Page with the claims administrator:
- Name (including spelling)
- Date of Birth
- Social Security Number
- Date of Injury
- Claim number (including dashes and leading zeros)
- Employer Name
Step 4. Correct the necessary information, then click ‘Submit’
When the claims administrator has helped you identify the error, make changes and re-submit the bill.
That should do it!