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Create Audit Complaint
Facing a non-compliant claims administrator? File an Audit Complaint.
Audit Complaints help the DWC intervene and correct a claims administrator’s improper bill processes.
Step 1. From the Bill Page, click ‘Bill History’
Step 2. In ‘Bill History’, click the submission, then click the ‘Create Audit Complaint’ Link
Audit Complaints can only be submitted on Original and Second Review submissions. They cannot be submitted on Duplicate submissions. When creating an Audit Complaint choose the bill submission where the Claims Administrator is non-compliant.
Step 3. Select a reason for the Audit Complaint
DaisyBill automatically provides a selection of possible Audit Complaint Types which populate based on:
- Type of Bill: Medical-Legal or NON Medical-Legal
- Type of Submission: Original or Second Review
- Submission Method: Electronic or Non-electronic
Step 4. Optional: provide ‘Additional Comment’
Provide details from correspondence, conversations, or emails with the claims administrator’s representatives, if any.
Step 5. Optional: attach Additional Documents
- Do not submit medical reports or copies of bills with an Audit Complaint.
- Upload documentation received from the claims administrator directly related to the reason for complaint.
- If reporting a non-compliant EOR or denial reason, attach the EOR as supporting documentation.
Step 6. Optional: to email a copy of the Audit Complaint, complete ‘CC Email’
- CC Email is limited to one email address.
- CC the adjustor whenever possible.
Step 7. Optional: to mark the Audit Complaint ‘Confidential’, check the ‘Confidential?’ box, then ‘Select Address’
Organization information populates the Audit Complaint, but when ‘Confidential’ is checked, the DWC does not reveal organization information to the Claims Administrator. Per the DWC an Audit Complaint filed confidentially must include the Claims Administrator address.
Step 8. Click ‘Preview’
Prior to submitting an Audit Complaint, preview the Audit Complaint for errors.
Step 9. Click ‘Submit Audit Complaint’
The Audit Complaint is emailed to the DWC.
Example of Audit Complaint marked ‘Confidential’
You’ve just done your bit to help the workers’ comp system!