Help Center
Help Center

Help Center Explained

Last update
October 3, 2022

Got questions? Want to get to know daisyBill better? Use the Help Center to find quick answers on how to do everything in daisyBill.

Here’s what you can do in the Help Center:

To open the Help Center, click the pink ‘Chat’ icon in the bottom right corner

A. To view Help Articles related to the page you’re viewing see ‘Related Help Articles’

B. To search Help Articles, enter a search term into ‘Search Help Articles’, then hit ‘Enter’ on your keyboard

C. To check daisyBill’s current status, view the Status Indicator

D. To view Success Trainings in daisyAcademy, click ‘View My Courses’

E. To chat with daisyBill Support, click the ‘Chat With Us’ button and begin typing

F. To view DaisyBill’s response to a current chat, click the response, then reply back

G. To view Past Conversations, go to ‘Past Conversations,’ then click on a conversation

H. To view past Announcements, click on any ‘Announcement’, then click the back arrow

I. To view a recent Blog post, click on the title of the Blog post

J. To see all Blog posts, click ‘View all blog posts’

K. To see all articles and topics, click ‘View All Help Articles’

L. To view all Help Articles for a topic, click on the topic

To open the Help Center, click the pink ‘Chat’ icon in the bottom right corner

The icon appears on the bottom right corner of every daisyBill screen.

A. To view Help Articles related to the page you’re viewing see ‘Related Help Articles’

Related Help Articles are suggested based on the page you’re currently viewing

B. To search Help Articles, enter a search term into ‘Search Help Articles’, then hit ‘Enter’ on your keyboard

The Help Article opens in a new tab in your web browser.

C. To check daisyBill’s current status, view the Status Indicator

Green - systems are operational.

Yellow - daisyBill’s development team has identified and is fixing a problem. A yellow indicator will also display a summary of the trouble with an estimated time to resolution.

D. To view Success Trainings in daisyAcademy, click ‘View My Courses’

You will be taken to the daisyAcademy website, where you view Success Trainings related to your user role.

E. To chat with daisyBill Support, click the ‘Chat With Us’ button and begin typing

Clicking the Chat With Us button opens a window to chat with us.  Chat is staffed Monday through Thursday 7am-4pm Pacific Time.  Chats received outside of business hours will be replied to as soon as our team is available.  Users will get the response back as an email if not logged in to daisyBill.

F. To view daisyBill’s response to a current chat, click the response, then reply back

G. To view Past Conversations and Announcements, click the ‘View Past’ button

Your previous conversations with daisyBill Support will appear, along with any past announcements.

H. To see all Blog posts, click ‘View all blog posts’

The Blog Homepage opens in a new tab in your web browser.

K. To see all articles and topics, click ‘View All Help Articles’

The Help Article Homepage opens in a new tab in your web browser.

L. To view all Help Articles for a topic, click on the topic

Remember: if a Help Article doesn’t answer your question, feel free to get in touch with us!

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