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Help Center Explained

Got questions? Want to get to know DaisyBill better? Use the Help Center to find quick answers on how to do everything in DaisyBill.

Here’s what you can do in the Help Center:

A. To view Help Articles related to the page you’re viewing see ‘Related Help Articles’

B. To search Help Articles, enter a search term into ‘Search Help Articles’, then hit ‘Enter’ on your keyboard

C. To check DaisyBill’s current status, view the Status Indicator

D. To chat with DaisyBill Support, click the ‘New Conversation’ button and begin typing

E. To view DaisyBill’s response to a current chat, click the response, then reply back

F. To view Past Conversations, go to ‘Past Conversations,’ then click on a conversation

G. To view past Announcements, click on any ‘Announcement’, then click the back arrow

H. To see all articles and topics, go to ‘View All Help Articles’

I. To view all Help Articles for a topic, click on the topic

To open the Help Center, click the pink ‘Chat’ icon in the bottom right corner

The icon appears on the bottom right corner of every DaisyBill screen.

A. To view Help Articles related to the page you’re viewing see ‘Related Help Articles’

Related Help Articles are suggested based on the page you’re currently viewing.

B. To search Help Articles, enter a search term into ‘Search Help Articles’, then hit ‘Enter’ on your keyboard

The Help Article opens in a new tab in your web browser.

C. To check DaisyBill’s current status, view the Status Indicator

Green - systems are operational.

Yellow - DaisyBill’s development team has identified and is fixing a problem. A yellow indicator will also display a summary of the trouble with an estimated time to resolution.

D. To chat with DaisyBill Support, click the ‘New Conversation’ button and begin typing

Clicking the New Conversation button opens a window to chat with us.

E. To view DaisyBill’s response to a current chat, click the response, then reply back

F. To view Past Conversations, go to ‘Past Conversations,’ then click on a conversation

Your previous conversations with DaisyBill Support appear under Past Conversations.

G. To view past Announcements, click on any ‘Announcement’, then click the back arrow

DaisyBill Alerts, News, and feature releases appear under Announcements.

H. To see all articles and topics, go to ‘View All Help Articles’

The Help Article Homepage opens in a new tab in your web browser.

I. To view all Help Articles for a topic, click on the topic

Remember: if a Help Article doesn’t answer your question, feel free to get in touch with us!

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