Got questions? Want to get to know daisyBill better? Use the Help Center to find quick answers on how to do everything in daisyBill.
Here’s what you can do in the Help Center:
A. Open Help Center
To open the Help Center, click the pink ‘Chat’ icon in the bottom right corner. The icon appears in the bottom right corner of every daisyBill screen.
From the homepage of the Help Center, you can start a chat with daisyBill’s dedicated Support team, review recent blogs, and check on operational status.
B. Home Tab
B1. Start a chat
To chat with daisyBill Support, click the ‘Send us a Message’ button and select a topic
Follow the prompts to reach the correct team. Click Send us a Message to open a chat window. Our team staffs chat Monday through Thursday, 7 am – 4 pm Pacific Time. For chats received outside of business hours, our team responds as soon as possible. If you are not logged in to daisyBill, you will receive the response via email.
B2. Review recent blog posts
The most recent daisyNews articles will appear on the Help Center's homescreen. Stay up to date with daisyNews to make sure you are in the loop on everything related to workers’ comp!
B3. Check daisyBill’s current Operational Status
To check daisyBill's current status, view the Status Indicator:
Green – All systems are operational.
Yellow – The daisyBill development team has identified a problem and is working on a fix. The yellow indicator also displays a summary of the issue with an estimated time to resolution.
C. Messages Tab
Your previous conversations with daisyBill Support will appear, along with any past announcements.
D. Help Tab
To search Help Articles, enter a search term in Search For Help. Results appear automatically as you type. To browse Help Articles by topic, scroll through and select a topic to view related articles. If a Help Article does not answer your question, reach out to our team directly.
E. News Tab
Access all recent daisyNews articles in the News section.
F. Close Help Center
To close the Help Center, click the down arrow in the bottom right corner.
Help is just a click away!