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RFA Status Explained
Requests for Authorization (RFAs) generated in DaisyBill maintain a Status. Knowing what each status means keeps you working efficiently and effectively.
Here’s what RFA Status means.
An RFA in Incomplete status has been created or edited, but not submitted. An RFA should only be in Incomplete if you are still obtaining information for the RFA.
Pending status indicates the RFA is in the process of being transmitted to the recipient. An RFA stays in Pending status until DaisyBill receives confirmation that the fax transmission is successful. The fax confirmation can be found in the RFA History.
If after multiple tries an RFA is not successfully transmitted to the recipient the RFA status changes to Failed. The submitting user is notified via email that the RFA was not sent and to try again.
Once confirmation of the successful fax transmission is received the RFA moves to Received status. The RFA stays in Received until you change the status by clicking Upload Decision.
Upon clicking Upload Decision an RFA moves to Done status.
You’ll never lose track of an RFA again!