All Requests for Authorization (RFAs) generated in DaisyBill maintain a Status. For efficiency’s sake, it’s important to know what each Status means.
A. Incomplete
An RFA in Incomplete status has been created or edited, but not submitted. An RFA should only be in Incomplete status f you are still obtaining information for the RFA.
B. Pending
Pending status indicates the RFA is in the process of being transmitted to the recipient. An RFA stays in Pending status until DaisyBill receives confirmation that the fax transmission is successful. The fax confirmation can be found in the RFA History.
C. Failed
If after multiple tries an RFA is not successfully transmitted to the recipient, the RFA status changes to Failed. The submitting user is notified via email that the RFA was not sent and to try again.
D. Received
Once confirmation of the successful fax transmission is received the RFA moves to Received status. The RFA stays in Received until you change the status by clicking Upload Decision.
You’ll never lose track of an RFA again!