All Requests for Authorization (RFAs) generated in DaisyBill maintain a Status. For efficiency’s sake, it’s important to know what each Status means.
An RFA in Incomplete status has been created but not sent. An RFA should only be in Incomplete status if you are still obtaining information for the RFA.
Sent status indicates the RFA is in the process of being transmitted to the recipient. An RFA stays in Sent status until DaisyBill receives confirmation that the fax transmission is successful. The fax confirmation can be found in the RFA History.
If after multiple tries an RFA is not successfully transmitted to the recipient, the RFA status changes to Failed. The submitting user is notified via email that the submission RFA failed and to check the number and try again.
Once confirmation of the successful fax transmission is received the RFA moves to Received status. The fax confirmation can be found in the RFA History.
When a UR decision is received back for an RFA the response should be recorded by clicking ‘Upload Decision’. Uploading a UR decision changes the status of the RFA to Processed status.
Once a user determines the RFA requires no further work, a user clicks Close to put the RFA in Closed status.
You’ll never lose track of an RFA again!