All Requests for Authorization (RFAs) generated in DaisyBill maintain a Status. For efficiency’s sake, it’s important to know what each Status means.

A. Incomplete

An RFA in Incomplete status has been created or edited, but not submitted. An RFA should only be in Incomplete status f you are still obtaining information for the RFA.

B. Pending

Pending status indicates the RFA is in the process of being transmitted to the recipient. An RFA stays in Pending status until DaisyBill receives confirmation that the fax transmission is successful. The fax confirmation can be found in the RFA History.

C. Failed

If after multiple tries an RFA is not successfully transmitted to the recipient, the RFA status changes to Failed. The submitting user is notified via email that the RFA was not sent and to try again.

D. Received

Once confirmation of the successful fax transmission is received the RFA moves to Received status. The RFA stays in Received until you change the status by clicking Upload Decision. 

E. Approved

You set this status upon notification of an approved RFA decision. To move an RFA to Approved status, click Upload Decision and set the Decision Type to Approved.

F. Denied

You set this status upon notification of a denied RFA decision. To move an RFA to Denied status, click Upload Decision and set the Decision Type to Denied.

G. Delay

You set this status upon notification of a delayed RFA decision. To move an RFA to Delay status, click Upload Decision and set the Decision Type to Delay.

H. Previously Denied

You set this status upon notification of a previously denied RFA decision. To move an RFA to Previously Denied status, click Upload Decision and set the Decision Type to Previously Denied.

I. Liability Disputed

You set this status upon notification of a liability dispute for treatment. To move an RFA to Liability Disputed status, click Upload Decision and set the Decision Type to Liability Disputed.

J. Modified

You set this status upon notification of a modified RFA decision. To move an RFA to Modified status, click Upload Decision and set the Decision Type to Modified.

K. Not Complete

You set this status upon notification of an incomplete RFA Request. To move an RFA to Not Complete status, click Upload Decision and set the Decision Type to Not Complete.

You’ll never lose track of an RFA again!