Paper explanations of review (EORs) received from claims administrators contain important information regarding bill adjudication. Maintain a precise record of reimbursement by uploading paper EORs to all bills.
Uploading paper EORs is always smart, but uploading paper EORs for improperly reimbursed bills is essential.
- A Request for Second Review (SBR) requires information obtained from the paper EOR.
- The paper EOR is required for further action beyond SBR, like Independent Bill Review (IBR) or lien filing.
Here’s how to upload / delete paper EORs.
Step 1. Navigate to the Bill, scroll to ‘Payments’, and click ‘Upload’
Step 2. Drag the file to the ‘Drag and drop’ box or click ‘Browse’ to search for it
Paper EORs must be in pdf format to upload.
Step 3. To view EOR, click ‘View’
Step 4. To delete an EOR, click the Bill Payment
Step 5. Click the ‘Trash can’ icon next to the Paper EOR