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Upload / View / Delete Paper EOR

Paper explanations of review (EORs) received from claims administrators contain important information regarding bill adjudication. Maintain a precise record of reimbursement by uploading paper EORs to all bills.

Uploading paper EORs is always smart, but uploading paper EORs for improperly reimbursed bills is essential.

  • A Request for Second Review (SBR) requires information obtained from the paper EOR.
  • To the extent further action is required for proper reimbursement beyond SBR, the paper EOR is required to file for Independent Bill Review (IBR) and to file a lien.

Here’s how to upload / delete paper EORs.

Step 1. Navigate to the Bill, scroll to ‘Bill Payments’, and click ‘Upload’

Best practice is to always upload EORs for good recordkeeping.

Step 2. Drag the file to ‘Drop files anywhere’ or click ‘Choose Files’ to search for it

Paper EORs must be in pdf format for upload.

Step 3. To view EOR, click ‘View’

Step 4. To delete an EOR: click ‘Bill History’

Step 5. Click the ‘$’ icon to expand the posted Payment, then click the ‘Trashcan’ icon next to the Paper EOR to delete it.

The ‘$’ icon indicates a Posting.

Well done!

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