Frequently Asked Questions
CPT Codes 99358 & 99359: Non-Face-To-Face Services
The new Physician and Non-Physician Fee Schedule goes into effect on March 1, 2017. With it come a variety of new CPT codes, including 99358 and 99359. Both allow physicians or nonphysician practitioners to bill for prolonged services that are not face-to-face.
Frequently Asked Questions
Q: Why are these non-face-to-face codes now billable?
A: The fact is that some patients require additional non-face-to-face care, and their providers deserve to be paid for that care. Medicare now acknowledges this. The introduction of CPTs 99358 and 99359 as reimbursable codes on March 1, 2017, creates an opportunity for reimbursement for the additional work required for workers' comp patients. The services covered by these codes were often provided for free; that they are now billable is a boon to providers across the state.
Q: What is the maximum time allowed per day to bill for records review? 99358 plus 99359 only cover the first 90 minutes of non-face-to-face care.
A: CPT Code 99358 can only be reported once per day, and only if the prolonged service reaches at least 30 minutes. After the first 60 minutes, 99359 is used for every subsequent half hour up to two hours total. (Per an April 1, 2017 NCCI edit, providers may report a maximum of two hours of non-face-to-face time using CPT Codes 99358 and 99359 per patient on any given day. There was previously no limit to the amount of non-face-to-face time that could be reported.)
Note that providers must meet half of the specified time before billing these codes. In this case, that means that a provider must spend 30 minutes or more before billing code 99358, and 75 minutes or more before adding code 99359.
Q: Can these codes be used in conjunction with CPT 99444 for non-face-to-face online medical evaluation?
A: No. 99444 is one of the incompatible codes with which you may not report 99358 or 99359. For more information about incompatible codes, download our Resource Notebook below.
Q: Can Qualified Medical Evaluators (QMEs) use report these codes for record review?
A: No. These codes does not apply to medical-legal bills.
Q: Are there any specific requirements for supporting these codes with documentation?
A: There are no specific reporting requirements for prolonged services. Nonetheless, we strongly recommend including documentation when prolonged services are rendered. We included a sample Supporting Document Checklist as a guideline for providers in our Resource Notebook below.
Q: My bill using CPT Code 99358 was denied, with the claims administrator claiming that it’s not reimbursable. How do I appeal this denial?
A: Refer the claims administrator to the AMA CPT definition of 99358: Prolonged evaluation and management service before and/or after direct patient care; first hour. For dates of service on or after 3/1/2017 RBRVS indicate 99358 with a payment status code of "A" payable. Ask them to please pay accordingly.
Say a provider agrees to treat a new workers’ comp patient. To better inform their treatment, this provider is sent old medical records. These records are disorganized, perhaps incomplete, and contain multitudes of irrelevant information that has no direct bearing on the current case. So the provider digs in and studies the information on his or her own time, sifting through the records to uncover any pertinent information. They are undeniably providing a service – a better-informed provider will create a better treatment plan. But until now, this sort of work has had no dedicated reimbursement amount.
Not anymore. Starting on March 1, 2017, workers’ comp providers can bill for prolonged non-face-to-face services using the following CPT codes:
- 99358 – Prolonged evaluation and management service before and/or after direct patient care; first hour
- 99359 (add-on code) – Each additional 30 minutes (List separately in addition to code 99358 for prolonged service)
As with all other CPT codes with a strictly-defined time component, the provider must meet over half of the specified time before billing. In this case, that means that a provider must spend 31 minutes or more before billing code 99358, and 76 minutes or more before adding code 99359.
As of April 1, 2017, you can bill a maximum of two hours of non-face-to-face time using CPT Codes 99358 and 99359 on any given day. There was previously no limit to the amount of non-face-to-face time that could be reported.
99358: May be reported on a different date than the primary service to which is it related. Must relate to a service or patient where (face-to-face) patient care has occurred or will occur and relate to ongoing patient management. Does not need to be continuous. Time can not be counted more than once towards the provision 99358 and any other PFS service.
You need to spend at least 31 minutes of time to bill the first hour (99358) of prolonged time.
99359: You need to spend at least 76 minutes to bill the first hour plus an additional 30 minutes (+99359) of prolonged time.
Webinar and e-Booklet: CPT Codes 99358 & 99359
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