Travelers Insurance rejects bill submissions if the Patient or Injury information does not exactly match the information on file with Travelers. Edit and correct the necessary information prior to re-submitting the bill.

For rejected Travelers bills, DaisyBill researches the claim information on file with Travelers and provides the following information when available:

Patient Demographics

• Claimant Name
• Social Security Number (SSN)
• Birth Date

Injury Information

• Claim Number
• Injury Date
• Employer

Follow these steps to correct and resubmit rejected Travelers Insurance bills.

Step 1. From Injury Page → Click ‘Comments’ Tab → Review Insurance Information 

• If available, DaisyBill provides the patient demographic and injury information on file with Travelers.  This information appears in the Injury Comment.
• If unavailable, there will be no Injury Comment from DaisyBill.  Contact Travelers Insurance to verify patient demographics and injury information.

Step 2. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘Patient Name’ and ‘Claimant Name’ → Edit if Necessary

Special attention should be paid to spelling of patient’s name.

Step 3. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘SSN’ → Edit if Necessary

Step 4. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘DOB’ and ‘Birth Date’ → Edit if Necessary

Step 5. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘Claim Number’ → Edit if Necessary

Step 6. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘Date of Injury’ and ‘Injury Date’ → Edit if Necessary

Step 7. Review Bill → Click ‘Submit’

Review all of the Patients’ Bills for additional rejections.

• Contact DaisyBill if resubmitted rejected bills are subsequently rejected again.