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Travelers Insurance Rejected Bill Status

Travelers Insurance rejects bill submissions if the Patient or Injury information does not exactly match the information on file with Travelers. Edit and correct the necessary information prior to re-submitting the bill.

For rejected Travelers bills, DaisyBill researches the claim information on file with Travelers and provides the following information when available:

Patient Demographics

  • Claimant Name
  • Social Security Number (SSN)
  • Birth Date

Injury Information

  • Claim Number
  • Injury Date
  • Employer

Follow these steps to correct and resubmit rejected Travelers Insurance bills.

Step 1. From Injury Page → Click ‘Comments’ Tab → Review Insurance Information 

  • If available, DaisyBill provides the patient demographic and injury information on file with Travelers.  This information appears in the Injury Comment.
  • If unavailable, there will be no Injury Comment from DaisyBill.  Contact Travelers Insurance to verify patient demographics and injury information.

Step 2. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘Patient Name’ and ‘Claimant Name’ → Edit if Necessary

Special attention should be paid to spelling of patient’s name.

Step 3. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘SSN’ → Edit if Necessary

Step 4. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘DOB’ and ‘Birth Date’ → Edit if Necessary

Step 5. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘Claim Number’ → Edit if Necessary

Step 6. Compare Injury ‘Comment’ Information to Injury Information on Submitted Bill → Check ‘Date of Injury’ and ‘Injury Date’ → Edit if Necessary

Step 7. Review Bill → Click ‘Submit’

Review all of the Patients’ Bills for additional rejections.

  • Contact DaisyBill if resubmitted rejected bills are subsequently rejected again.

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