Sentry Insurance rejects bill submissions if the Patient or Injury information does not exactly match the information on file with Sentry. Edit and correct the necessary information prior to re-submitting the bill.
For rejected Sentry bills, DaisyBill researches the claim information on file with Sentry and provides the following information when available:
- Claimant Name
- Social Security Number (SSN)
- Birth Date
- Claim Number
- Injury Date
Here’s how to correct and resubmit a rejected Sentry Insurance bill.
Step 1. From the Injury Page, click the ‘Comments’ Tab, then review Sentry Insurance information
- If available, DaisyBill provides the patient demographic and injury information on file with Sentry. This information appears in the Injury Comment.
- If unavailable, there will be no Injury Comment from DaisyBill. Contact Sentry Insurance to verify patient demographics and injury information.
Step 2. Compare Injury ‘Comment’ information to information on the Submitted Bill: check the ‘Patient Name’ and ‘Claimant Name’, edit if necessary
Pay close attention to the spelling of patient’s name.
Step 3. Check ‘SSN’, edit if necessary
Step 4. Check ‘DOB’ and ‘Birth Date’, edit if necessary
Step 5. Check ‘Claim Number’, edit if necessary
Step 6. Check ‘Date of Injury’ and ‘Injury Date’, edit if necessary
Step 7. Review the Bill, then click ‘Submit’
Review all of the patient’s bills for additional rejections.
- Contact DaisyBill if resubmitted rejected bills are subsequently rejected again.