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Sentry Insurance Rejected Bill Status

Sentry Insurance rejects bill submissions if the Patient or Injury information does not exactly match the information on file with Sentry. Edit and correct the necessary information prior to re-submitting the bill.

For rejected Sentry bills, DaisyBill researches the claim information on file with Sentry and provides the following information when available:

Patient Demographics

  • Claimant Name
  • Social Security Number (SSN)
  • Birth Date

Injury Information

  • Claim Number
  • Injury Date
  • Employer

Here’s how to correct and resubmit a rejected Sentry Insurance bill.

Step 1. From the Injury Page, click the ‘Comments’ Tab, then review Sentry Insurance information

  • If available, DaisyBill provides the patient demographic and injury information on file with Sentry. This information appears in the Injury Comment.  
  • If unavailable, there will be no Injury Comment from DaisyBill. Contact Sentry Insurance to verify patient demographics and injury information.

Step 2. Compare Injury ‘Comment’ information to information on the Submitted Bill: check the ‘Patient Name’ and ‘Claimant Name’, edit if necessary

Pay close attention to the spelling of patient’s name.

Step 3. Check ‘SSN’, edit if necessary

Step 4. Check ‘DOB’ and ‘Birth Date’, edit if necessary

Step 5. Check ‘Claim Number’, edit if necessary

Step 6. Check ‘Date of Injury’ and ‘Injury Date’, edit if necessary

Step 7. Review the Bill, then click ‘Submit’

Review all of the patient’s bills for additional rejections.

  • Contact DaisyBill if resubmitted rejected bills are subsequently rejected again.

Nice work!

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