daisyBill always submits your bills compliantly. Unfortunately we can’t guarantee that they are processed compliantly. We’re constantly working to make things better for you and claims administrators, so if there’s a problem, use the Report Error button to let us know.
If a claims administrator reports non-receipt of your bill / supporting documents or incorrectly rejects your bill, use the Report Error feature to inform our Compliance Team. They’ll follow up with the claims administrator to fix the problem.
Use Report Error when any of the following occur:
- Submission Not On File
- Documents Not On File
- Incorrect Rejection
Step 1. From the Bill Page, click ‘More’, then select ‘Report Error’
The Report Error button only appears on submitted bills.
Step 2. Select the ‘Error Type’
- Submission Not On File - The claims administrator or bill review informs you that the bill submission is not on file. daisyBill will review the submission and resubmit on your behalf.
- Documents Not On File - The claims administrator or bill review informs you that the bill submission supporting documents are not on file. daisyBill will review the submission and resubmit on your behalf.
- Incorrect Rejection - The claims administrator or bill review confirms both the Patient demographics and Injury information are correct. daisyBill will review the submission and resubmit on your behalf.
- Other - Any other type of bill submission problem.
Step 3. Select the ‘Role’ of the person with whom you spoke
Indicate whether you spoke with the Adjustor, a Bill Review Representative, or a Representative from the Claims Administrator.
Step 4. Enter the call details, then click ‘Report Error’
Provide the Name of the person you spoke to, Telephone, and Call Reference Number and enter the details of conversation in the Note field. These details assist daisyBill’s Compliance Team in follow-up.
Do not resubmit the bill. When necessary, the Compliance Team will resubmit on your behalf at no charge to you.
Step 5. Receive a response to your Error via chat or email
If you’re logged into DaisyBill when your error is resolved the response will come by chat, if not, you’ll get an email.
Most errors are resolved within 5 business days however, daisyBill’s Compliance Team may need additional time for more complex errors.
Step 6. In the Bill History, click the ‘!’ icon to view the error summary and daisyBill’s response
Thanks for letting us know, you’re improving work comp billing every time you do!